Eligibility for returns & replacement

• Customers have the right to return or replace any purchased items within 7 days of receipt if they are defective, or damaged, or if an incorrect product was received.

• Items must be in their original condition, including original packaging, unused, and with all tags still attached to qualify for a return.

Non-Returnable Items:
Items are not eligible for return or replacement, if products have been used, or damaged by the customer.

Process

1. Initiation: Contact our customer support at support@sattvagem.com with your order details and the issue (defective, damaged, or incorrect item).

2. Approval: Await confirmation and approval from our team. Upon approval, you will receive instructions on how to proceed.

3. Shipping: Attach the prepaid shipping label provided by Sattvagem to your return package and drop it off at the designated shipping center.

4. Refund: Refunds are processed within 5-7 business days after the returned item has been received and inspected. Refunds are issued to the original method of payment.

5. Replacement: If the customer has chosen a replacement, it will be shipped once we have received the product. We generally ship within 4 days from the date of receiving the product.